My girlfriend and I both have been customers of Verizon Wireless here in Iowa where we live and we both like the service quite a lot. She had a prepaid phone when we first started dating a few years ago and her family had Verizon. I came from US Cellular which I still miss a bit but over all Verizon isn’t too bad.
A few weeks ago my girlfriend’s cell phone broke in half after flipping it open. This was a manufacturers defect but because of how long she’d had the phone they wouldn’t do anything about fixing it. I not only went to a service center but also called the company several times and explained the situation in hope that there was something they could do to take care of this for us. Nothing.
They recommended we just buy a new phone but we have no money for that. They said we could file some kind of thing with insurance but we’re already paying six dollars a month, per phone, for insurance – and we have to pay around forty dollars to have this fixed?! Hell no!
Take Action
I called and called and called the company until I finally got someone who would listen to our situation and actually wanted to help us out with our problem. She said there were phones that have discounts and because my line had an annual upgrade they could send us a free phone to replace the one that broke. Then when her line is ready for an upgrade I could get a new phone if I wanted to.
Great! Finally someone who actually gives a damn about their customers. Personally I have not had the best luck with Verizon Wireless but there are a few times when they DO do something worth your while. Am I complaining about the company? Not necessarily. Every company has its policies but when it conflicts with the customer’s best interest I have a hard time liking that.
I do admit that I haven’t had much trouble with Verizon since getting the phone I currently have (the same phone that broke for my girlfriend – the one I’m linking to is actually the newer model from the one I still have) which is the LG VX8360 and had nothing BUT trouble with the Razr phone. I just don’t recommend the Razr but now our roommate has it and is doing just fine.
Conclusion
This isn’t a very long update but after speaking with the customer representative over the phone and her helping me like she did I gave her my blog address and said I would post an update before the end of January about the great service they’d done for my girlfriend and myself.
We haven’t got the new phone yet but it should be here by morning. Let’s hope so!
What do you expect and look forward to when purchasing a new cell phone or just buying something at a store and they say they can’t do something because it’s policy even though you know you’re not the only customer who’s suffering because of their “policy”?
